Refund policy

Thank you for choosing Sweetmate for your shopping needs. We are dedicated to providing you with a seamless and transparent shipping experience. Please take a moment to review our Shipping Policy to understand how we manage shipping.

1. Turnaround Time (TAT):

Orders placed with Sweetmate are typically processed and shipped within 2 business days after the order is placed and payment is confirmed. Please note that this TAT does not include special offers, weekends or holidays.

2. Shipping Methods:

Sweetmate offers a variety of shipping methods to accommodate your needs, including standard shipping, express shipping. 

3. Shipping Carriers:

 We collaborate with reputable shipping carriers to ensure the secure and prompt delivery of your orders. 

4. Tracking Your Order:

Following the shipment of your order, you will receive a confirmation email that includes a tracking number. This tracking number allows you to monitor the status of your shipment.

5. Estimated Delivery Times:

Delivery times may vary based on your location, the chosen shipping method, and unforeseen circumstances like weather conditions. Estimated delivery times are provided during the checkout process for your reference. And the Shipping duration may be relaxed for any event related product dispatch. 

6. Shipping Costs:

Shipping costs are determined by the items in your order, as well as your shipping location. You can view the shipping cost at the checkout before finalizing your purchase.

7. Shipping Address:

Ensuring accurate shipping information is your responsibility. Please ensure the shipping address is correct during checkout.

8. Lost or Damaged Items:

If your order is lost or arrives in a damaged condition, please contact Sweetmate’s  support team as soon as possible. We will work with you to resolve the issue.

9. Return Shipping:

We want to inform you that we do not accept returns; our policy is strictly no returns. Please carefully review your order before making a purchase. Once an item is received, no return requests will be entertained.

10. Special/ Event Offer:

We want to inform you that we do not accept returns, replacements or refunds for our special offers; our policy is strictly no returns. Please carefully review your order before making a purchase. 

For Special offers the maximum limit to order products is of 10 units. And in case the customer had already placed an order for more than it, the refund will be processed in 4-5 business days. 

Exceptions / non-returnable items

We want to highlight that certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please get in touch with us before making a purchase.
 
Exchanges

The fastest way to ensure you get what you want is to make sure your order is accurate before finalizing your purchase. Once an order is placed, we do not offer exchanges.

10. Contact Information:

If you have any questions or concerns regarding our Shipping Policy or any other aspect of our service, please don't hesitate to contact us:

Phone: +919726997249
Email: sweetmate@tevospharma.com

Physical Address :

7A, santosh park society, opp. Anant hospital, near Nagri eye hospital, Ahmedabad, Gujarat 380006  Ahmedabad, Gujarat 380006

Thank you for choosing Sweetmate !!